Author: bbd

We just returned home from a family vacation in the Chicago to Northwoods Wisconsin area and were very happy to work with Eric through Turo in Chicago. From the timeliness of pick up to the smooth return, the trip was exceptional. I would say, based on the other negative reviews, the experience has much to do with the owner/renter relationship. The savings alone will keep us coming back to Turo for our car rentals.

This was my first time using Turo and at first I was a little unsure. With the rising costs of car rentals from corporations like Enterprise, the cost to rent a luxury car on Turo was comparative to the the price of a standard car through a big chain rental corporation. I went ahead and pulled the trigger and rented a car for my trip to Houston - a flashy little Mercedes. Booking was easy. Couple taps of my finger and the car was mine. Communication between the car owner and myself also super easy and fast. Not once was I left without a response, waiting for answers or felt like I was alone in this process. It was so fast, easy and convenient, and I got a beautiful Mercedes for the same price as a Nissan Maxima from Enterprise. I’ll be using Turo only from now on.

Ever since I stumbled upon Turo back in 2017, I haven't used any other rental company since. Turo is so convenient, the cars are WAY better, and it's just a seamless process. If Turo could implement some sort of incentive program that would be amazing. I use Turo A LOT and it wasn't until recently (this summer) I received a $100 offer off of my next rental. The random I've spent well over 5K in renting vehicles with a top rating of 5.0 but I don't necessarily feel like I am a valued customer. I also feel like host should be penalized for last minute cancellations. This summer during my August rental, the host cancelled last minute and it was such an inconvenience trying to book another vehicle that could accommodate myself and family. Working with the customer service rep wasn't the greatest and I tried to escalate this to a manager and it just very frustrating. Nonetheless, it hasn't deterred me from using Turo.

We had a smooth and easy experience renting a TURO car at the Denver airport. The host was extremely quick to reply in all cases, before, during, and after our trip. Our experience was much better than taking the long shuttle ride from the airport to all the offsite traditional car rental companies. We usually rent through Costco (so we can have free additional driver) but this was about half the price and we are both approved drivers. The car was ready and waiting in airport parking with key in a lockbox. Only issue we had was AC did not work well enough for some of the hot days. Host offered our money back for those days (more than generous) and will get it fixed right away. It is also easier to stay off the toll roads from the airport compared to the offsite car rentals. We appreciate TURO service and will be using them again soon.

I had a better experience overall this go round. The vehicle was as described. However, there needs to be something requiring the owners of these vehicles to maintain their vehicles regularly. I didn't know until after the fact that the owner of the vehicle I rented has a history of ignoring vehicle service lights on his car. The light popped on while I was driving as well and his response is just to ignore. The other issue I had, which was an issue last time as well, is that most rental companies provide a full tank of gas when you check a vehicle out. There was only 1/4 tank of gas in the car when I received it - thankfully I didn't have too far to go but I don't think it's a lot to ask for a full tank, especially if the owner is going to expect it to be full when they receive it back (which many of them do).

I had a better experience overall this go round. The vehicle was as described. However, there needs to be something requiring the owners of these vehicles to maintain their vehicles regularly. I didn't know until after the fact that the owner of the vehicle I rented has a history of ignoring vehicle service lights on his car. The light popped on while I was driving as well and his response is just to ignore. The other issue I had, which was an issue last time as well, is that most rental companies provide a full tank of gas when you check a vehicle out. There was only 1/4 tank of gas in the car when I received it - thankfully I didn't have too far to go but I don't think it's a lot to ask for a full tank, especially if the owner is going to expect it to be full when they receive it back (which many of them do).

I planned my trip to Florida for over a year in advance and "tried" to use Turo for a car rental. I paid three months ahead of time for a convertible for my daughter. Once we arrived the car would not unlock. The "owner" couldn't get it to unlock either. Turo on a help line said it was unlocked and there was nothing that could be done. I should call roadside assistance. Really? It's not even my car!! The "owner" couldn't respond to unlock it. I was now stuck without a car or a backup. Nice. Thanks.

I had horrible communication with the host and then when he finally replied he lied about the car being at the airport. He never showed up with car and then canceled so I could not leave a review to warn other people. He is getting away with it by having a 5.0 star rating and canceling each time he can’t deliver. Bad experience and left with no cars at airport.

I thoroughly enjoyed the Turo community. I am a huge lover of all cars. So it is nice to be able test drive cars that I normally could not rent through other markets. I will forever use Turo. I hate electric cars, the limitations on range and the time spent charging aren’t worth the hassle. So I will never use Turo for anything other than petrol engine vehicles. And the fees are quite hidden at the end of the booking. Please add that to the total cost when viewing all cars available for the time slot you’re searching In. We need more visibility of the cost. And why aren’t the market prices making sense? Older cars can cost just as much to rent as a newer car? Why are you letting some require deposits but not all. Let us filter that out.

I planned my trip to Florida for over a year in advance and "tried" to use Turo for a car rental. I paid three months ahead of time for a convertible for my daughter. Once we arrived the car would not unlock. The "owner" couldn't get it to unlock either. Turo on a help line said it was unlocked and there was nothing that could be done. I should call roadside assistance. Really? It's not even my car!! The "owner" couldn't respond to unlock it. I was now stuck without a car or a backup. Nice. Thanks.

this is goo.